Responsible for onsite installation, maintenance and repairs of Ink Jet Print equipment Communicate clearly and professionally with customers to handle requests efficiently; convey technical information in an easily understood manner; exceed customer expectations regularly Identify urgent situations that require additional actions to satisfy the customer's needs including

Responsibilities You will seek out new customers and partner with existing ones offering targeted solutions to improve their businesses using a consultative sales approach. You will conduct outbound calling every day to set face to face appointments and meet with clients, reporting daily to a branch office. You will learn and demonstrate the benefits of all Konica Minolta

Provides onsite and/or remote end user support Acts as a primary point of escalation from Tier 2 service desk agents Communicates effectively with clients and internal team members Uses tools available to research solutions and provide assistance to clients Demonstrates strong problem solving instincts Listens and seeks to fully understand client requests to exceed expect

Helps to refine the design and specifications for new services to support the business Develops technical implementations based on these designs and specifications Writes documentation for implementation and operational use Develops training material for employees and/or customers related to various services under development Participates in the agile development process

Provides onsite and/or remote end user support Acts as a primary point of escalation from Tier 2 service desk agents Communicates effectively with clients and internal team members Uses tools available to research solutions and provide assistance to clients Demonstrates strong problem solving instincts Listens and seeks to fully understand client requests to exceed expect

Provide strong, dynamic leadership that mentors, develops and guides a team of 10 sales & pre sales professionals to efficiently leverage the value of every communication for maximum customer satisfaction. Hire, coach, mentor, and train all team members. Develop and grow sales and/or production print technical sales support process. Provide in depth knowledge and expertis

Professionally represent the company as responsive, reliable, and customer oriented technically proficient, cost effective and timely service of the Konica Minolta High Volume Production Line. Install, service and troubleshoot all printing and scanning issues of all production systems. Develop and maintain effective relationships with customers and fellow employees. Follo