Job Purpose

Intercontinental Exchange is seeking a motivated, result-oriented End User Computing (EUC) Engineer to be part of a global team responsible for supporting and advancing our global corporate computing environment. The EUC group touches every aspect of ICE's fast-paced, dynamic culture and utilizes cutting-edge technology to provide for the needs of our users and the company as a whole. The ideal candidate is technically proficient, possesses an eager attitude, excellent communication skills and a consistently professional demeanor.

ICE is a member of the Fortune 500 and a leader in financial technology, owning and operating exchanges and clearing houses for financial and commodity markets, including futures, equities, options, energy, and credit, as well as the New York Stock Exchange.

The EUC team is responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. As our end users support multiple businesses at ICE, EUC collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency.

Responsibilities

• Onboarding and training of new end users into ICE's environment
• Providing expert-level hardware, software, network, and server support for Windows and Mac devices Mobile device support - MDM and managing Apple, Android devices
• Project Management - Takes ownership of project management and execution
• Access Management - Provisioning and managing access for all end user computing resources
• Mentorship - Mentors EUC Analyst in groups and individually
• Onboarding and training of new internal and external end users into ICE's environment
• Ticket and incident management via ServiceNow including issue resolution, escalation and documentation management
• Hardware Imaging and software deployment
• Active Directory, Azure, and Intune, and Exchange Online provisioning - device authentication, maintaining users, groups, and distribution lists
• File, print and DHCP management
• Purchasing - Managing the IT hardware workflow
• Physical Management of IT Hardware
• Conference room AV system troubleshooting and video conferencing system support (Zoom, Teams, Webex etc.)
• Broker and trading floor technology support - New York-based EUC Engineers will support trading floor and broker desk technology including turret phones, tablet computers, wireless networking, proprietary tools, and data display support

Knowledge and Experience

• College degree in Computer Science, MIS, CIS, or related discipline
• Profound experience with Microsoft Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
• Profound experience with Windows OS, MacOS, and Microsoft Office Suite
• Three or more years of hands-on experience with Microsoft Active Directory and Windows desktop/server administration and troubleshooting
• Significant experience with PowerShell administration and scripting
• Technical professional certifications (i.e. Pulse Secure Certified Technical Expert, MCSA/MCSE, CompTIA, JNCIA-Junos, etc.)
• Strong multitasking, time prioritization, collaborative and communication skills
• Experience in an exchange, trading facility, or financial services

Schedule

This role is on-site, your primary location is the Atlanta, GA office. Travel to other sites may be required.