Job Purpose
The Client Support Specialist II acts as a subject-matter and product-area specialist to provide support to our customer base utilizing Ice Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist II endeavors to deliver complete resolutions in a timely and consistent manner to address our customers' questions, concerns, and errors encountered in their use of, and interaction with Ice Mortgage Technology product and services within their business. The Client Support Specialist II may be deployed virtually to manage and drive resolution of escalated customer issues and may be called upon to assist support analysts in complex troubleshooting efforts.
Responsibilities
Knowledge and Experience
Preferred Qualifications
Schedule
This role offers work from home flexibility of up to 2 days per week.
Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.